FYIShopify · Changelog
Customer data deletion requests now go through in 5 days, not 10
What they said
“Erasure requests will now be processed 5 days after the request was submitted.”
In plain English
When a customer asks you to delete their data, Shopify now processes it 5 days after the request instead of 10. This started on 10 November 2026. The only exception is when a gift card is due to be sent to someone: then it waits until the gift card has been delivered.
What to do
- 1Tell whoever handles data requests
- 2Check what relies on that data
- 3Update your internal process