AI shopping assistants: a Shopify tool is being retired in January
What they said
Read the original ↗“The deprecated tool will be maintained until January 15, 2027”
In plain English
AI agents can look up a store's policies and FAQs (delivery, returns and so on) through a Shopify tool. That tool is being replaced by a new one called ask_business, which gives back a written answer. The old one stops being supported after 15 January 2027.
Why it matters
If you've built an AI shopping assistant or chatbot that answers policy questions, it could stop working after the deadline unless it's switched over.
What to do
- 1Check whether this affects youYour developer
Ask your developer whether your AI shopping assistant, chatbot or any custom app uses Shopify's old policies and FAQs tool.
- 2Switch to the new ask_business toolYour developer
If it does, update it to use ask_business before 15 January 2027.
- 3Test the answers it givesYou
After switching, ask your assistant a few delivery and returns questions to make sure the answers are still right.
Found by our AI agent and checked by Peter Screeton, Founder of Create8. He confirmed the original source is genuine and that this summary matches what it said when published.