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PRODID:-//The Ecom Wire//Deadlines//EN
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X-WR-CALNAME:Shopify deadline
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UID:shopify-ai-agent-policies-tool-retired@ecomwire
DTSTAMP:20261112T182047Z
DTSTART;VALUE=DATE:20270115
DTEND;VALUE=DATE:20270116
SUMMARY:Shopify deadline: AI shopping assistants: a Shopify tool is being 
 retired in January
DESCRIPTION:AI agents can look up a store's policies and FAQs (delivery\, 
 returns and so on) through a Shopify tool. That tool is being replaced by
  a new one called ask_business\, which gives back a written answer. The o
 ld one stops being supported after 15 January 2027.\n\nWhat to do:\n- Che
 ck whether this affects you: Ask your developer whether your AI shopping 
 assistant\, chatbot or any custom app uses Shopify's old policies and FAQ
 s tool.\n- Switch to the new ask_business tool: If it does\, update it to
  use ask_business before 15 January 2027.\n- Test the answers it gives: A
 fter switching\, ask your assistant a few delivery and returns questions 
 to make sure the answers are still right.\n\nFull story: https://www.ecom
 wire.co.uk/story/shopify-ai-agent-policies-tool-retired
URL:https://www.ecomwire.co.uk/story/shopify-ai-agent-policies-tool-retire
 d
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DESCRIPTION:Shopify deadline in 7 days
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