Customer data deletion requests now go through in 5 days, not 10
What they said
Read the original ↗“Erasure requests will now be processed 5 days after the request was submitted.”
In plain English
When a customer asks you to delete their data, Shopify now processes it 5 days after the request instead of 10. This started on 10 November 2026. The only exception is when a gift card is due to be sent to someone: then it waits until the gift card has been delivered.
Why it matters
If your team handles GDPR deletion requests, or relies on that data for anything (refunds, disputes, CRM), you now have less time before it's gone.
What to do
- 1Tell whoever handles data requestsYour ops team
Let your customer service team know that deletion requests now go through in 5 days, not 10.
- 2Check what relies on that dataYour ops team
If you use customer data for refunds, disputes or your CRM, make sure anything you need is dealt with before the 5 days are up.
- 3Update your internal processYour ops team
If you have a written process for data requests, update the timings so it matches.
Found by our AI agent and checked by Peter Screeton, Founder of Create8. He confirmed the original source is genuine and that this summary matches what it said when published.