Copy-and-paste customer messages

Order by [Friday 18 December] for Christmas delivery. Left it late? Choose next-day delivery by [Monday 21 December].

Today’s the last day to order for Christmas delivery with standard shipping. Order by [time] today and we’ll get it to you in time. After that, our next-day option runs until [date].

Orders placed now will arrive after Christmas. Still need a gift? Our e-gift cards arrive instantly by email.

Buying a gift? Orders placed between [date] and [date] can be returned until [date], so whoever you’re buying for has plenty of time to swap or return it. See our returns policy for full details.

Hi [first name], We’re sorry, your order [order number] is taking longer than we’d like. [Reason, e.g. our courier is dealing with very high volumes / an item is arriving into our warehouse a few days late.] We now expect it to reach you by [date]. You don’t need to do anything, and we’ll email you the tracking link as soon as it’s on its way. If you’d rather not wait, reply to this email and we’ll sort out a refund. Thanks for bearing with us, [Name]

We’re having a technical problem with [checkout / our website] right now and we’re working to fix it. If you can’t place an order, please try again shortly. We’ll post here as soon as it’s sorted. Sorry for the hassle.

All fixed. Our [website / checkout] is working normally again. Thanks for your patience, and sorry for any trouble earlier.

Hi [first name], It looks like the payment for your order didn’t go through, so we haven’t taken any money. Your basket is saved, and you can try again here: [link]. If it keeps happening, try a different card or payment method, or reply to this email and we’ll help. [Name]

Sold out for now. Pop your email in and we’ll let you know as soon as it’s back.

Good news, [product name] is back in stock. We don’t have loads, so if you’ve had your eye on it, now’s the time: [link].

From [date], some of our prices are going up because [our costs for materials / delivery have risen]. Anything you order before then is at today’s price. Thanks for sticking with us.