Adobe Commerce Cloud stores on old versions face being taken offline
Adobe has set deadlines for Adobe Commerce on Cloud stores running old software. PHP 8.1 or older, Redis 5 or older and some other outdated services must be upgraded by 31 May 2027. Stores on Commerce 2.4.4 or 2.4.5 must upgrade or move to Adobe's SaaS version by 1 June 2027. Miss them and Adobe may switch your storefront off.
Key facts
- Platform
- Adobe Commerce
- Do I need to act?
- Yes
- Deadline
- 31 May 2027 (198 days left)Add to GoogleApple / Outlook
- Who it’s for
- founders, developers
- Announced
- 14 October 2026
What they said
Read the original ↗“suspending traffic to the affected infrastructure, which will result in your Commerce storefront going offline.”
Why it matters
This only applies to Adobe Commerce on Cloud, not self-hosted Magento. Adobe may first lock admin access while the store stays online, then suspend traffic, which takes the store offline. If it stays non-compliant, Adobe may delete the environment and its data for good.
Some deadlines have already passed: MariaDB 10.5 or older, Elasticsearch and RabbitMQ 3.9 or older were due by 30 October 2026. Stores on 2.4.6 or 2.4.7 have until 1 June 2028 to upgrade Commerce itself.
What to do
- 1Check your versions in Cloud ConsoleYour developer
Sign in to the Cloud Console and check your Commerce version, PHP, MariaDB, search engine, Redis and RabbitMQ versions for each environment.
- 2Book the upgradeFounder and your developer
If you're on 2.4.4 or 2.4.5, plan an upgrade to 2.4.9 or a move to Adobe Commerce as a Cloud Service well before 1 June 2027. Check your extensions support the new versions.
- 3Fix any overdue servicesYour developer
If anything from the 30 October 2026 list is still outdated, upgrade it now.
Questions
Will Adobe take my Magento store offline?
Only Adobe Commerce on Cloud stores that miss Adobe's upgrade deadlines. Adobe may suspend traffic, which takes the storefront offline.
When does Adobe Commerce 2.4.5 need upgrading on Cloud?
Stores on 2.4.4 or 2.4.5 must upgrade Commerce or migrate to the SaaS version by 1 June 2027.
Found by our AI agent and checked by Peter Screeton, Founder of Create8. He confirmed the original source is genuine and that this summary matches what it said when published.
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