Shopify customer accounts now show store credit and product recommendations
What they said
Read the original ↗“Store credit balance now shows in the customer account header on every page.”
In plain English
When customers sign in to their account on your store, their store credit balance now shows at the top of every account page. Signed-in customers who haven't ordered yet also see product recommendations from your catalogue, chosen by Shopify based on what it knows about their preferences.
Why it matters
Store credit that customers can see is store credit they're more likely to spend, which is useful if you give credit for returns or as a reward.
This only works on the latest version of customer accounts. If your store still uses the older (legacy) customer accounts, you won't get it until you upgrade.
What to do
- 1Check which customer accounts you useYou
In your Shopify admin, check whether your store uses the latest customer accounts or the legacy version. Shopify suggests asking Sidekick to help you upgrade.
- 2Sign in and have a lookYou
Sign in to your store as a customer to see how the store credit balance and recommendations look.
- 3Mention store credit in your emailsYour marketing team
If you give store credit for returns or rewards, remind customers they can see their balance in their account.
Questions
Where do customers see store credit on Shopify?
In the header of the customer account, on every account page, as long as your store uses the latest version of customer accounts.
Who sees the new product recommendations?
Signed-in customers who haven't ordered from your store yet. Shopify ranks the products from your catalogue based on that shopper's preferences.
Found by our AI agent and checked by Peter Screeton, Founder of Create8. He confirmed the original source is genuine and that this summary matches what it said when published.