Microsoft 365 outage: Outlook and Teams still disrupted on Friday morning
What they said
Read the original ↗“Users may be unable to connect to multiple Microsoft 365 services”
In plain English
Since just before 6pm UK time on Thursday, many businesses haven't been able to use Outlook, Teams, SharePoint, Copilot and other Microsoft 365 services. Microsoft says some servers became unavailable and the rest were overloaded, and that it doesn't suspect malicious activity. By Friday morning it was seeing partial recovery but hadn't given a time for a full fix.
Does this affect you?
- Businesses using Outlook, Teams, SharePoint or other Microsoft 365 services
- Businesses whose email runs on other providers
Why it matters
If your customer service inbox, order emails or supplier orders run through Outlook or Microsoft 365, messages may be delayed or missed while it's down, right in the run-up to Black Friday.
Online stores aren't part of Microsoft 365, so the outage affects the email and team tools around your store rather than the store itself. The main job is making sure customers can still reach you and nothing gets lost once service comes back.
What to do
- 1Check Microsoft's statusYou
See the Microsoft 365 status page, or the service health page in your Microsoft 365 admin centre, for the latest on your account.
- 2Give customers another way to reach youYour ops team
If your support inbox is affected, point customers to live chat, a helpdesk or social messages on your contact page until email is back.
- 3Check inboxes once it's backYour ops team
When Outlook works again, look for delayed customer emails, order notifications and supplier messages so nothing slips through.
- 4Check anything that sends email through Microsoft 365Your developer
If order details are forwarded to a warehouse or supplier by email, confirm those messages went through.
Questions
Is Microsoft Outlook down?
Outlook and other Microsoft 365 services were disrupted from Thursday evening UK time. On Friday morning Microsoft reported partial recovery but no time for a full fix. Check the Microsoft 365 status page for the latest.
What caused the Microsoft 365 outage?
Microsoft says a number of servers became unexpectedly unavailable, overloading the rest of its infrastructure. It says it doesn't suspect malicious activity.
Does the Microsoft outage affect my online store?
Online stores aren't part of Microsoft 365. The outage affects email, Teams and other Microsoft tools you might use alongside your store, such as your support inbox.
Found by our AI agent and checked by Peter Screeton, Founder of Create8. He confirmed the original source is genuine and that this summary matches what it said when published.