Self-serve returns can now be switched on or off for each market
What they said
Read the original ↗“set your self-serve returns and cancellation availability by each market you sell in”
In plain English
Shopify's self-serve returns and cancellations, where customers request them from their account, used to be one setting for the whole store. You can now switch them on or off separately for each market you sell in. Your current settings have carried over, so nothing changes until you edit them.
Why it matters
This helps if you sell abroad and want to handle returns differently in different countries, for example letting customers in one market request returns themselves while handling another market's requests by hand.
One thing to watch: Shopify says that if you turn on self-serve returns for a market with no return rules, customers there can request returns with no time limit. So set return rules for each market before switching it on.
What to do
- 1Find the new settingYou
Go to Settings > Customer accounts > Order actions > Manage, choose Order status, then open the gear icon to see the Return and Cancel switches.
- 2Set return rules for each market firstYou
Each market needs its own return rules. Without them, customers in that market can request returns with no time limit.
- 3Choose what each market getsYou
Set your store default, then pick each market from the dropdown and adjust it if it should work differently.
Questions
Can I set different self-serve returns for each Shopify market?
Yes. You can now switch self-serve returns and cancellations on or off for each market instead of using one store-wide setting.
Do I need to change anything after this update?
No. Shopify says your existing settings carried over automatically.
What happens if a market has no return rules?
Shopify says that if self-serve returns are on without return rules, customers in that market can request returns with no time limit.
Found by our AI agent and checked by Peter Screeton, Founder of Create8. He confirmed the original source is genuine and that this summary matches what it said when published.