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Amazon UK can now let shoppers keep low-value returns
In plain English
Amazon has switched on "FBA Returnless Resolutions" for sellers on Amazon.co.uk, Germany, France, Italy and Spain. You can let customers keep items worth up to £75 instead of sending them back, and still give a refund. Amazon doesn't pay you anything for the stock the customer keeps.
What to do
- 1Find products that cost more to return than they're worth
- 2Set returnless rules for those items only
- 3Review the impact after January