Amazon UK can now let shoppers keep low-value returns
In plain English
Amazon has switched on "FBA Returnless Resolutions" for sellers on Amazon.co.uk, Germany, France, Italy and Spain. You can let customers keep items worth up to £75 instead of sending them back, and still give a refund. Amazon doesn't pay you anything for the stock the customer keeps.
Why it matters
For cheap items, posting them back and processing the return can cost more than the item is worth. With January's returns peak coming, this could save money, but only on the right products.
What to do
- 1Find products that cost more to return than they're worthYour ops team
Look at low-value items with frequent returns. If postage and processing cost more than the item, they're candidates for returnless refunds (items worth up to £75).
- 2Set returnless rules for those items onlyYour ops team
Apply the rules to specific products rather than your whole range. Amazon doesn't pay you for stock the customer keeps, so keep it to items where it saves money.
- 3Review the impact after JanuaryYou or your finance team
January is the busiest month for returns. Check your refund costs afterwards and adjust which products are included.
Found by our AI agent and checked by Peter Screeton, Founder of Create8. He confirmed the original source is genuine and that this summary matches what it said when published.