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FYIShopify · Changelog· Yesterday

Customer data deletion requests now go through in 5 days, not 10

What they said

“Erasure requests will now be processed 5 days after the request was submitted.”

In plain English

When a customer asks you to delete their data, Shopify now processes it 5 days after the request instead of 10. This started on 10 November 2026. The only exception is when a gift card is due to be sent to someone: then it waits until the gift card has been delivered.

For founders, ops
What to do
  1. 1Tell whoever handles data requests
  2. 2Check what relies on that data
  3. 3Update your internal process
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