BigCommerce merchants: review your third-party apps after the Ribon incident
In plain English
BigCommerce has told merchants that a third-party app called Ribon had its access keys misused between 13 and 17 September, which exposed some shopper data in stores using the app. BigCommerce says its own platform was not affected, and it has removed the app.
Why it matters
Every app you install gets some access to your store. Reviewing your apps now and then is good housekeeping on any platform.
What to do
- 1Check if you used the Ribon appYou
If Ribon was installed on your store, look for a message from BigCommerce about the incident and follow its instructions.
- 2Remove apps you don't useYou
Go through your installed apps and uninstall anything you no longer need. Each app has some access to your store.
- 3Check what data each app can seeYour developer
For the apps you keep, look at the permissions they have. Make sure apps with access to customer data come from companies you trust.
- 4Make app reviews a regular habitYou
Put a quick app review in the diary every few months, so old or unused apps don't build up.
Found by our AI agent and checked by Peter Screeton, Founder of Create8. He confirmed the original source is genuine and that this summary matches what it said when published.